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CBR - Cord Blood Registry: The Name to Trust - Healthcare Providers

Help Center

Have questions? We can help. Below you can find answers to frequently asked questions about the site, login, and registration. If you do not find the answer you are looking for, please contact the Provider Helpline at 1-888-588-0258.

  1. Who is eligible for a CBR Provider Web Account?
  2. I have a verification code from my CBR Representative, can I sign up for an account?
  3. I do not have a verification code, can I sign up for an account?
  4. Why does it say that I already have an account if I haven't signed up yet?
  5. I have an account, but I forgot my login.
  6. I have an account, but I forgot my password.

Who is eligible for a CBR Provider Web Account?

All of the over 28,000 caregivers that have performed cord blood collections for CBR clients are encouraged to setup their Provider Web Account.

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I have a verification code from my CBR Representative, can I sign up for an account?

Yes! Click here to register a new account. When you activate your account, remember, your verification code works only for you, not your practice members or other colleagues. Also, the verification code is tied to existing information in our system. For security purposes, your code and other information provided must match our system data at registration. If you have a problem registering, click here to request help.

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I do not have a verification code, can I sign up for an account?

Yes! For security purposes, we must first verify your identity. Please click here to request a CBR Provider Web Account. A CBR Representative will follow up within 5 business days to activate your account.

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Why does it say that I already have an account if I haven't signed up yet?

Chances are you are using a shared email address that is already in use such as a practice email. To register for your CBR Provider Web Account you must have a personal email invitation or Verification ID and your unique email must be on file with CBR. Invitations and Verification ID's cannot be shared between caregivers.

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I have an account, but I forgot my login.

Your login is the email address you used to register and create your account. If you cannot remember the email you used, click here to request your login information.

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I have an account, but I forgot my password.

Your password is the answer to the security question you chose. If you cannot remember the answer, click here to request a password reset.

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